Hotel Management

Black listed guest
List of guest who damage and steals the hotel property.
Booking diary
A book in which all the information regarding reservation is kept by front office up dated day to day.
Business center
An area in the hotel offering various secretarial facilities.
Call sheet

City ledger
The collection of an settled departure guest account.
Day rate
A reduced rate for occupying a room during the day with check out before 5:00 pm.
Folio
A statement all transaction affecting the balance of a single account.
Guest folio

Guest rack
Whitney rack at information where guest names are arranged alphabetically.
House count
Number of guest staying in a hotel on a given night.
Late charge
An additional charge after 12:00 noon (check out time).
Master folio
A folio used to chart transaction on an account assigned to more than one person.

VTL is a type of ledger which is maintained to keep up to date records of all charges incurred by guest during their stay in the hotel.a

A customer who check-in into hotel is entitle to various credit amount in hotel from different outlet which is used by guest.It is impossible for reception desk to handle all the minute details of customer a/c.So that front office cashier has to keep proper record and good billing system.There are different types of ledge and books used by front office cashier which is given below;
1. VTL (Visitor tabular ledger)
2. Allowance book
3. Guest
4. Deposit ledger

Charge cards are credit cards which are issued by private credit card organization when a guest settles their a/c with a charge card the hotel doesn,t received payment on the same day.At the end of each shift the cashier will transfer all of bills settle by charge card to a/c department to follow up.At the end of week or month statement of the total amount charged to the private credit card organization send together with copies of all the imprinter.The credit card company will pay the amount of hotel less it,s commission.