Front office key term

Black listed guest
List of guest who damage and steals the hotel property.
Booking diary
A book in which all the information regarding reservation is kept by front office up dated day to day.
Business center
An area in the hotel offering various secretarial facilities.
Call sheet
It is used to re cored wake-up call.
City ledger
The collection of an settled departure guest account.
Day rate
A reduced rate for occupying a room during the day with check out before 5:00 pm.
Folio
A statement all transaction affecting the balance of a single account.
Guest folio
A form used to recorded transaction of individual person or guest room.
Guest rack
Whitney rack at information where guest names are arranged alphabetically.
House count
Number of guest staying in a hotel on a given night.
Late charge
An additional charge after 12:00 noon (check out time).
Master folio
A folio used to chart transaction on an account assigned to more than one person.

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