List of guest who damage and steals the hotel property.
A book in which all the information regarding reservation is kept by front office up dated day to day.
An area in the hotel offering various secretarial facilities.
The collection of an settled departure guest account.
A reduced rate for occupying a room during the day with check out before 5:00 pm.
A statement all transaction affecting the balance of a single account.
Whitney rack at information where guest names are arranged alphabetically.
Number of guest staying in a hotel on a given night.
An additional charge after 12:00 noon (check out time).
A folio used to chart transaction on an account assigned to more than one person.
VTL is also called as a 'tab' sheet which is mostly acceptable in all hotel though it is being replaced by computer.It is a loose leaf sheet recording Baily transaction of the in house guest.The entries are made from the check(bill) sent by different department.The entry should be made as and when the checks come in.This form of 'tab' sheet has set of columns with details of room,room no. and different charges.
1. VTL (Visitor tabular ledger)
2. Allowance book
4. Deposit ledger
Confirmation means that the hotel acknowledges and verifies a guest room request and personal information by fax and mail.Confirm reservation may be either guaranteed or non-guaranteed.
It refers to the process of canceling the confirmed reservation made by the prospective guest.Guest may cancel their reservation due to personal reason or natural evils.It also brings loss of the hotel business if cancellation are more than expected.When the reservation is withdrawn by the guest then it is known as cancellation.
It is a process of accepting more booking then the no. of rooms available for sale.It is done by hotel to maintain maximum room sales or maximum occupancy.Purpose of overbooking is to compensate for:
- Cancellation and
- Early departure