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Factor affecting the reservation
a. Confirmation;
Confirmation means that the hotel acknowledges and verifies a guest room request and personal information by fax and mail.Confirm reservation may be either guaranteed or non-guaranteed.
b. Cancellation;
It refers to the process of canceling the confirmed reservation made by the prospective guest.Guest may cancel their reservation due to personal reason or natural evils.It also brings loss of the hotel business if cancellation are more than expected.When the reservation is withdrawn by the guest then it is known as cancellation.
c. Overbooking;
It is a process of accepting more booking then the no. of rooms available for sale.It is done by hotel to maintain maximum room sales or maximum occupancy.Purpose of overbooking is to compensate for:
- No-Show
- Cancellation and
- Early departure
Confirmation means that the hotel acknowledges and verifies a guest room request and personal information by fax and mail.Confirm reservation may be either guaranteed or non-guaranteed.
b. Cancellation;
It refers to the process of canceling the confirmed reservation made by the prospective guest.Guest may cancel their reservation due to personal reason or natural evils.It also brings loss of the hotel business if cancellation are more than expected.When the reservation is withdrawn by the guest then it is known as cancellation.
c. Overbooking;
It is a process of accepting more booking then the no. of rooms available for sale.It is done by hotel to maintain maximum room sales or maximum occupancy.Purpose of overbooking is to compensate for:
- No-Show
- Cancellation and
- Early departure
Factor affecting the reservation
By Susmita
1:31 AM
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a. Confirmation
b. Cancellation
c. Overbooking
d. No-Show
e. Walk-In
b. Cancellation
c. Overbooking
d. No-Show
e. Walk-In
Confirmation letter
By Susmita
12:38 AM
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Hotel........... Address.............
Dear Sir/Madam
Thank you very much for your request for a reservation at the..............hotel.We are pleased to confirm the following accommodation.
Confirmation No..........
Guest Name........ No. of person
ETA/Flight
Remarks.........
F.O manager
Address.....
Arrival Date......
Accommodation.........
Rate.........
Date.......
We look forward to welcoming you and assure you that everything possible will be done to make your stay an enjoyable once.
Importance : Please retain this letter and present it to the receptionist upon registration.
Reservation procedure
By Susmita
12:26 AM
,
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1. Reservation inquiries
2. Determining room availability
3. Accepting or denying reservation
4. Documentating reservation details
5. Confirming reservation requests
6.Maintaining reservation records
7. Compiling reservation reports
Mode of reservation
The reservation may come from the guest directly or through different orgenisation by different medium or mode which is given
Source of Reservation
By Susmita
1:04 AM
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Reservation requests may come from number of sources.More than 50% of the guests come to a hotel with prior reservation that case both the guest as well as the hotel.The most common source of reservation are as given
1. Personal approach
2. Travel agent
3. Company
4. airlines
5.Embassies/consulates
6. NGOs and INGOs
7.Institution
8.Government office and ministries
9. Wholesale tour operators
10. Chain hotels and referral from other hotels
1. Personal approach
2. Travel agent
3. Company
4. airlines
5.Embassies/consulates
6. NGOs and INGOs
7.Institution
8.Government office and ministries
9. Wholesale tour operators
10. Chain hotels and referral from other hotels
Purpose of reservation
Room reservation is one of the most important task of reservation section of front office.The various purpose of reservation are as follows.
1. It helps in the sale of accommodation or room
2. It provides necessary information about to the guest
3 It helps to maintain better occupancy to insure 100% occupancy
4. It provides management information for future planning
5. It helps to record about guest
6. To save time and money
7. To make forecasting room reservation
8. To secure payment in advance
1. It helps in the sale of accommodation or room
2. It provides necessary information about to the guest
3 It helps to maintain better occupancy to insure 100% occupancy
4. It provides management information for future planning
5. It helps to record about guest
6. To save time and money
7. To make forecasting room reservation
8. To secure payment in advance
non guaranteed reservation
It is not confirmed reservation.In this case of reservation,the hotel agrees to hold a room for guest for specified time to confirm.If does not arrive by cancellation hour then the hotel is free to release a room for other use.It is added to the list of room available for sale.If the guest arrives after the cancellation hour and room remains available,the hotel has a right to release the room.
Types Of Reservation
Guaranteed reservation The hotel assures a guest with the guaranteed reservation that the room will be hold until the check out time of the day following the day of arrival.In return,the guest guarantees payment for the room even if it is not used,unless the reservation is cancelled in accordance with the hotel cancellation procedure. Hotel guaranteed reservation projects the hotel revenue in the case of no-show.The guaranteed reservation includes. a. Pre-payment b. Advance deposit c. Credit card d. Travel agent e. corporate.
reservation
Reservation is a process in which booking of rooms in advance for proper or specific time.
A request for room or accommodation in a hotel by a prospective guest for a different period of time by various modes is termed as reservation.Reservation is a process in which rooms or accommodation blocked or cooked for guest at specific time is know as reservation.Reservation is one of the important section within front office department which is responsible for taking room reservation made by the guest or clients from different source through systematic procedure. Reservation section is located at the backside or behind the reception or front desk.
A request for room or accommodation in a hotel by a prospective guest for a different period of time by various modes is termed as reservation.Reservation is a process in which rooms or accommodation blocked or cooked for guest at specific time is know as reservation.Reservation is one of the important section within front office department which is responsible for taking room reservation made by the guest or clients from different source through systematic procedure. Reservation section is located at the backside or behind the reception or front desk.
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