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Twitter Factor affecting the reservation
a. Confirmation
b. Cancellation
c. Overbooking
d. No-Show
e. Walk-In
b. Cancellation
c. Overbooking
d. No-Show
e. Walk-In
Confirmation letter
By Susmita
12:38 AM
,
0 Comments
Hotel........... Address.............
Dear Sir/Madam
Thank you very much for your request for a reservation at the..............hotel.We are pleased to confirm the following accommodation.
Confirmation No..........
Guest Name........ No. of person
ETA/Flight
Remarks.........
F.O manager
Address.....
Arrival Date......
Accommodation.........
Rate.........
Date.......
We look forward to welcoming you and assure you that everything possible will be done to make your stay an enjoyable once.
Importance : Please retain this letter and present it to the receptionist upon registration.
Reservation procedure
By Susmita
12:26 AM
,
0 Comments
1. Reservation inquiries
2. Determining room availability
3. Accepting or denying reservation
4. Documentating reservation details
5. Confirming reservation requests
6.Maintaining reservation records
7. Compiling reservation reports
Mode of reservation
The reservation may come from the guest directly or through different orgenisation by different medium or mode which is given
Source of Reservation
By Susmita
1:04 AM
,
0 Comments
Reservation requests may come from number of sources.More than 50% of the guests come to a hotel with prior reservation that case both the guest as well as the hotel.The most common source of reservation are as given
1. Personal approach
2. Travel agent
3. Company
4. airlines
5.Embassies/consulates
6. NGOs and INGOs
7.Institution
8.Government office and ministries
9. Wholesale tour operators
10. Chain hotels and referral from other hotels
1. Personal approach
2. Travel agent
3. Company
4. airlines
5.Embassies/consulates
6. NGOs and INGOs
7.Institution
8.Government office and ministries
9. Wholesale tour operators
10. Chain hotels and referral from other hotels
Purpose of reservation
Room reservation is one of the most important task of reservation section of front office.The various purpose of reservation are as follows.
1. It helps in the sale of accommodation or room
2. It provides necessary information about to the guest
3 It helps to maintain better occupancy to insure 100% occupancy
4. It provides management information for future planning
5. It helps to record about guest
6. To save time and money
7. To make forecasting room reservation
8. To secure payment in advance
1. It helps in the sale of accommodation or room
2. It provides necessary information about to the guest
3 It helps to maintain better occupancy to insure 100% occupancy
4. It provides management information for future planning
5. It helps to record about guest
6. To save time and money
7. To make forecasting room reservation
8. To secure payment in advance
non guaranteed reservation
It is not confirmed reservation.In this case of reservation,the hotel agrees to hold a room for guest for specified time to confirm.If does not arrive by cancellation hour then the hotel is free to release a room for other use.It is added to the list of room available for sale.If the guest arrives after the cancellation hour and room remains available,the hotel has a right to release the room.
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